1. Introduction

Welcome to NorthWestPlumbingAndHeating.com (referred to as “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website and services.

2. Information We Collect

We collect various types of information from individuals who visit our website or contact us through our contact form. The types of information we may collect include:

• Personal Information: This may include your name, email address, phone number, and other contact details when you submit them via our contact form.

• Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, and operating system.

• Cookies: We use cookies and similar technologies to collect information about your browsing behavior on our website. 

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: We use your personal information to respond to your inquiries, provide you with information about our plumbing and heating services, and schedule appointments.

• Improving Our Services: We may analyze usage data to improve our website and services, ensuring a better user experience.

• Marketing and Communication: With your consent, we may send you promotional and marketing materials, including updates about our services and special offers.

• Legal and Security: We may use your information to comply with legal obligations, resolve disputes, and protect our rights and the security of our website.

4. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as website hosting, email communications, and customer support.

• Legal Obligations: We may disclose your information when required by law, court order, or government request.

• Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you and receive a copy of that information.

• Correction: You can ask us to correct any inaccuracies in your personal information.

• Deletion: You can request the deletion of your personal information, subject to legal restrictions.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions provided in the communication.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the last update will be revised accordingly.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at bal@nwph.co.uk

Thank you for choosing NorthWestPlumbingAndHeating.com. We appreciate your trust and confidence in our services.

Last updated: 13-09-2023